Customer Service Representative (International Airline Account)

Dencomphil; Philippines; On-site; PHP 279,000 - 334,800; Full time

Job summary

An international airline support company is seeking a motivated Customer Service Representative to provide exceptional customer support. The role includes responding to inquiries through various communication channels, providing accurate information about flights and policies, and resolving complaints efficiently. Ideal candidates should have strong communication skills and a commitment to maintaining professionalism while meeting performance indicators.

Qualifications

• Excellent communication skills across different platforms.
• Ability to handle complaints efficiently and professionally.
• Strong attention to detail in documenting interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on flight schedules and bookings.
• Resolve customer complaints efficiently.

Job description

We are looking for a motivated Customer Service Representative to join our International Airline account. The ideal candidate will provide exceptional support to airline customers through multiple communication channels, ensuring a seamless travel experience.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other omnichannel platforms.
• Provide accurate information on flight schedules, bookings, baggage, and airline policies.
• Resolve customer complaints or issues efficiently while maintaining a high level of professionalism.
• Document and update customer interactions in the system.
• Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction, and quality standards.