Customer Service Representative

Stark Asia Solutions Inc.; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Stark Asia Solutions Inc. is seeking a Customer Service Representative to deliver excellent support through phone, email, and chat.

The role involves handling inquiries, complaints, and issues promptly while documenting interactions in the system. You will collaborate with teammates to improve service delivery and customer satisfaction, and stay updated on product updates and company policies to assist customers effectively.

Responsibilities

• Provide excellent customer service through phone, email, and chat.
• Assist customers with inquiries, complaints, and issues in a timely and professional manner.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about product updates and company policies to effectively assist customers.

Job description

• Provide excellent customer service through various channels including phone, email, and chat.
• Assist customers with inquiries, complaints, and issues in a timely and professional manner.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about product updates and company policies to effectively assist customers.