Airline - Customer Service Representative

Big3 AR-Van's Garments Manufacturing Company; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading garments manufacturing company in the Philippines is looking for a Customer Service Representative. In this role, you will assist customers with flight bookings, provide information about airline services, and resolve inquiries efficiently. Candidates should have a bachelor's degree in a relevant field and possess excellent communication and interpersonal skills with a strong customer-oriented mindset. This position offers growth potential in a dynamic environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0–2 years of customer service experience.
• Strong problem-solving abilities and a customer-oriented mindset.

Responsibilities

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services and policies.
• Resolve customer inquiries and complaints efficiently.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-oriented mindset

Education

Bachelor's degree in a relevant field

Job description

Description

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services, policies, and procedures.
• Resolve customer inquiries and complaints efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle high-pressure situations with professionalism.