Airline - Customer Service Representative

Big3 AR-Van's Garments Manufacturing Company; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading garment manufacturing company in Manila is seeking a Customer Service Representative to assist customers with flight bookings, provide information on airline services, and handle inquiries and complaints. Ideal candidates should have a Bachelor’s degree in a relevant field and exhibit excellent communication and interpersonal skills. This role requires maintaining accurate records and collaborating with team members to enhance the customer experience. The company offers a dynamic work environment.

Qualifications

• 0–2 years of customer service experience preferred.
• Ability to maintain accurate records of customer interactions.
• Capable of collaborating with team members effectively.

Responsibilities

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services and policies.
• Resolve customer inquiries and complaints efficiently.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

Description

• Assist customers with flight bookings, changes, and cancellations.
• Provide information about airline services, policies, and procedures.
• Resolve customer inquiries and complaints efficiently and professionally.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to handle high-pressure situations with professionalism.