Customer Service Representative

Metacom Careers; Muntinlupa; On-site; PHP 201,000 - 268,000; Full time

Job summary

Metacom Careers in Metro Manila is seeking a dedicated customer service agent to assist customers via phone, email, and chat. You will handle inquiries, provide product information, and troubleshoot issues to ensure satisfaction while delivering friendly, efficient support to a diverse client base.

This role requires maintaining accurate records of interactions and transactions, collaborating with team members to improve overall customer experience, and actively seeking feedback to drive service

Qualifications

• Bachelor's degree preferred.
• 0–2 years of experience in customer service or related field.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, product information, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Actively seek feedback to enhance overall customer experience.

Skills

Communication

Interpersonal skills

Education

Bachelor's degree

Job description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, product information, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Actively seek feedback to enhance overall customer experience.

Description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, product information, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer satisfaction.
• Actively seek feedback to enhance overall customer experience.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service or related field.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a customer-oriented mindset.
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively.