Customer Service Associate

One Point Contact Inc.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job summary

A customer service company is seeking an entry-level candidate for an on-site role in Pasig. Responsibilities include providing excellent customer service via various channels, assisting with inquiries, and maintaining records of customer interactions. Applicants should have a Bachelor’s degree in a relevant field and possess strong communication and interpersonal skills. The company promotes a supportive team-oriented environment where employees can learn and adapt to new processes.

Qualifications

• Entry-level position requiring 0-2 years of experience.
• Strong communication and interpersonal skills necessary.
• Ability to adapt to new processes.

Responsibilities

• Provide excellent customer service via phone, email, and chat.
• Assist customers with inquiries and issue resolution.
• Maintain accurate records of customer interactions.
• Identify and elevate priority issues to appropriate resources.
• Promote company products and services.

Skills

Strong communication

Interpersonal skills

Teamwork

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Description

• Provide excellent customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries and issue resolution in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Identify and elevate priority issues to appropriate resources.
• Promote company products and services to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level, 0–2 years of experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Ability to work well in a team-oriented environment.
• Qualities and Traits: Patient and empathetic demeanor towards customer needs.
• Responsibilities and Duties: Willingness to learn and adapt to new processes.