Customer Service Representative

Crescendo Staffing and Business Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing and consulting firm in Metro Manila seeks a Customer Service Associate to assist with ticket purchases, inquiries, and manage ticket sales. The ideal candidate will have strong communication skills and a high school diploma. Responsibilities include ensuring systems are updated and handling customer complaints effectively in a fast-paced environment.

Qualifications

• 0–2 years of experience in a customer service role.
• Familiarity with ticketing software and payment processing systems.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Assist customers with ticket purchases and inquiries.
• Coordinate ticket sales and manage inventory.
• Handle customer complaints and provide solutions.
• Maintain accurate records of ticket transactions.

Skills

Strong communication skills

Customer service skills

Education

High School Diploma or equivalent

Job description

• Assist customers with ticket purchases, inquiries, and information about services.
• Coordinate ticket sales and manage inventory effectively.
• Handle customer complaints and provide solutions promptly.
• Maintain accurate records of ticket transactions and sales reports.
• Ensure the ticketing system is updated and operational at all times.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and customer service skills
• Responsibilities and Duties: Familiarity with ticketing software and payment processing systems
• Qualities and Traits: Attention to detail and ability to work in a fast-paced environment