Customer Service Representative

JetSon Manpower Agency; Davao del Sur; On-site; PHP 167,400 - 223,200; Full time

Job summary

A recruitment agency in Davao del Sur is looking for customer service representatives to respond to inquiries via phone, email, and chat. Candidates should hold a High/Senior High School diploma and possess strong customer service skills. Fresh graduates and students are welcome to apply. The role involves documenting interactions, resolving issues empathically, and collaborating with team members to enhance service quality.

Qualifications

• Fresh graduates or students welcome.
• Strong customer service skills required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues efficiently and empathetically.
• Document interactions and maintain customer records.
• Collaborate with team members to improve service quality.
• Meet performance metrics and targets consistently.

Skills

Proficient in English

Strong customer service skills

Excellent communication skills

Patience

Problem-solving attitude

Empathy

Education

High/Senior High School diploma

Job description

Overview

Respond to customer inquiries via phone, email, and chat. Provide accurate information about products and services. Resolve customer issues efficiently and empathetically. Document interactions and maintain customer records. Collaborate with team members to improve service quality. Meet performance metrics and targets consistently.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues efficiently and empathetically.
• Document interactions and maintain customer records.
• Collaborate with team members to improve service quality.
• Meet performance metrics and targets consistently.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Fresh graduates or students welcome.
• Skills and Competencies: Proficient in English, strong customer service skills.
• Qualities and Traits: Excellent communication skills, patience, problem-solving attitude, and empathy.