Customer Service Representative

M.L.A. World Transport, Inc.; Pasay; Sur place; PHP 201 000 - 268 000; Plein temps

Résumé du poste

M.L.A. World Transport, Inc. is seeking a Client/Customer Service Representative to support clients throughout their service experience by handling inquiries, tracking shipments, and coordinating delivery updates.

This role requires strong communication and coordination across departments to ensure timely service delivery. Fresh graduates are welcome to apply. The ideal candidate will possess solid verbal and written communication skills, basic MS Word/Excel knowledge, and a customer-service

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related course.
• Fresh graduates welcome to apply.
• Experience in client service or logistics is an advantage but not required.
• Strong verbal and written communication skills.
• Proficiency in Word and Excel.

Responsabilités

• Respond to client inquiries through authorised channels.
• Provide accurate information on services, shipments, and delivery arrangements.
• Monitor shipment status and provide timely updates to clients.
• Follow up on pending deliveries and delays.
• Coordinate with Operations and other departments on schedules and requests.
• Maintain accurate client service records and shipment updates.
• Prepare and submit client service reports when required.
• Communicate professionally, confidentially, and with discretion.

Connaissances

Communication skills

Customer service

Organizational skills

Coordination skills

Formation

BA in Business Admin

Outils

Microsoft Word

Microsoft Excel

Description du poste

About the role

The Client/Customer Service Representative supports clients throughout their service experience by handling inquiries, monitoring shipments, coordinating delivery updates, and helping resolve service-related concerns. Working closely with the CRM/Sales, Operations, and other relevant departments, this role helps ensure timely service delivery, accurate communication, proper follow-through, and strong client satisfaction.

Key responsibilities

• Respond to client inquiries and requests through authorised communication channels.
• Provide accurate information about company services, shipment schedules, and delivery arrangements.
• Monitor shipment status and provide timely updates to clients.
• Follow up on pending deliveries, delays, and other shipment-related concerns.
• Coordinate with Operations and other relevant personnel regarding shipment schedules, delivery status, and client requests.
• Ensure client concerns and requests are communicated and endorsed to the appropriate personnel.
• Receive, record, monitor, and help resolve client complaints and service-related issues.
• Refer matters requiring further action to the immediate superior and ensure proper follow-through.
• Maintain accurate and organised client service records, shipment updates, and related documents.
• Prepare and submit client service reports as required.
• Maintain professional, courteous, timely, confidential, and discreet communication with clients.
• Perform other related duties as assigned by the immediate superior.

What we're looking for

• Bachelor's degree in Business Administration, Marketing, Communications, or a related course.
• Fresh graduates are welcome to apply.
• Experience in client service, logistics, or a related field is an advantage but not required.
• Good verbal and written communication skills.
• Basic knowledge of Microsoft Word and Excel.
• Strong customer service, interpersonal, organisational, and coordination skills.
• Ability to handle client inquiries and concerns professionally.
• Attention to detail and ability to maintain accurate records.
• Ability to manage multiple tasks and meet deadlines.
• Willingness to learn and collaborate with different departments.