Customer Service Representative

Deus International Global Logistics Inc.; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Deus International Global Logistics Inc. is seeking a Customer Service Representative in Manila to link customers, carriers, and internal teams. You will manage inquiries related to shipping, deliveries, billing, and logistics services while ensuring timely movement of goods.

The role rewards a customer-focused professional with strong communication and problem-solving skills. The position requires a bachelor’s degree and experience in logistics or customer service, with familiarity in logistics

Qualifications

• Bachelor’s degree required in a relevant field.
• Experience in customer service or logistics is preferred.
• Strong communication and interpersonal abilities.
• Solid understanding of logistics and supply chain processes.
• Proficient in multiple tasks and prioritization.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Serve as the primary contact for customers on shipments, status, and billing.
• Monitor shipment status and provide timely updates to customers.
• Notify customers of delays or changes in schedules.
• Address complaints about damaged goods or service issues.
• Input and manage customer orders in systems.
• Verify shipping details and special instructions.

Skills

Customer service

Logistics knowledge

Communication skills

Problem-solving

Attention to detail

Time management

Multitasking

Education

Bachelor's degree in BS Customs Admin / Business Admin or related field

Tools

Logistics platforms

Job description

About the role

As a Customer Service Representative in logistics, you will serve as a key connection between customers, carriers, and internal teams. You will manage inquiries related to shipping, deliveries, billing, and logistics services while helping ensure the timely and accurate movement of goods. This role is suited to a customer-focused professional with strong communication skills, a problem-solving mindset, and an understanding of logistics and supply chain operations.

Key responsibilities

• Serve as the primary point of contact for customers regarding shipments, delivery status, billing, and logistics services.

• Monitor shipment and delivery status and provide customers with timely updates.

• Proactively notify customers about delivery delays, transportation issues, or changes to shipment schedules.

• Address complaints and concerns involving damaged goods, delayed shipments, incorrect deliveries, and other service issues.

• Investigate issues and develop practical solutions to support customer satisfaction.

• Input, process, and manage customer orders in the relevant systems.

• Verify shipping details, including addresses, delivery times, and special instructions.

• Maintain accurate records of customer interactions, complaints, issues, and resolutions.

• Prepare reports for management covering delivery performance, customer satisfaction, and other service metrics.

• Respond to questions about invoices, billing discrepancies, and payment terms in coordination with the accounting department.

• Coordinate with carriers to support efficient shipping routes and schedules.

• Monitor logistics operations to help ensure compliance with quality standards and customer expectations.

• Escalate unresolved or complex issues to senior customer service or logistics management teams.

• Collaborate with sales, operations, and inventory management teams to align customer requirements with logistics capabilities.

What we're looking for

• Bachelor's degree in BS Customs Administration, Business Administration, or a related field.

• Previous experience in customer service, logistics, or supply chain operations is highly desirable.

• Familiarity with industry-specific logistics platforms is an advantage.

• Strong knowledge of logistics and supply chain processes.

• Customer-focused approach with strong communication and interpersonal skills.

• Effective problem-solving and decision-making abilities.

• Strong attention to detail and accuracy when processing orders and maintaining records.

• Ability to manage multiple tasks and prioritize work effectively.

• Good time management and computer proficiency.

• Ability to collaborate effectively with customers, carriers, and cross-functional teams.

• Adaptability in a fast-paced logistics environment.