Customer Service Representative

Deus International Global Logistics Inc.; Davao City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Deus International Global Logistics Inc. is seeking a Customer Service Representative in the Philippines to be a key contact for customers through the logistics and supply chain process.

You will handle shipment inquiries, delivery updates, order processing, billing concerns, and service issues while coordinating with carriers, accounting, sales, operations, and inventory teams to support timely deliveries.

Qualifications

• Bachelor's degree in BS Customs Administration, Business Administration, or a related field.
• Previous experience in customer service, logistics, or supply chain operations is highly desirable.
• Familiarity with industry-specific logistics platforms is an advantage.
• Bilingual communication skills are an advantage.
• Solid knowledge of logistics and supply chain processes.
• Strong customer service and communication skills.

Responsibilities

• Respond to customer inquiries regarding shipments, delivery status, billing, invoices, payment terms, and logistics services.
• Monitor shipment and delivery progress and provide customers with timely updates.
• Proactively notify customers about delays, damaged goods, incorrect deliveries, and other transportation issues.
• Investigate customer complaints and concerns and develop practical solutions.
• Input, process, and manage customer orders in the system.
• Verify shipping details, including addresses, delivery schedules, and special instructions.
• Maintain accurate records of customer interactions, complaints, issues, and resolutions.
• Prepare reports for management covering delivery performance, customer satisfaction, and other relevant service metrics.
• Coordinate with the accounting department to resolve billing discrepancies and invoice-related concerns.
• Coordinate with carriers regarding shipping routes, schedules, and delivery requirements.
• Monitor logistics operations to help ensure compliance with company quality standards and customer expectations.
• Escalate unresolved or complex issues to senior customer service or logistics management teams.
• Collaborate with sales, operations, and inventory management teams to align customer requirements with logistics capabilities.

Skills

Customer service

Logistics knowledge

Communication skills

Multitasking

Teamwork

Education

Bachelor's degree in BS Customs Administration, Business Administration, or related field

Tools

Logistics platforms

Job description

About the role

The Customer Service Representative will serve as a key point of contact for customers throughout the logistics and supply chain process. This role manages shipment inquiries, delivery updates, order processing, billing concerns, and service issues while coordinating with customers, carriers, accounting, sales, operations, and inventory teams to support timely and accurate deliveries.

Key responsibilities

• Respond to customer inquiries regarding shipments, delivery status, billing, invoices, payment terms, and logistics services.

• Monitor shipment and delivery progress and provide customers with timely updates.

• Proactively notify customers about delays, damaged goods, incorrect deliveries, and other transportation issues.

• Investigate customer complaints and concerns and develop practical solutions.

• Input, process, and manage customer orders in the system.

• Verify shipping details, including addresses, delivery schedules, and special instructions.

• Maintain accurate records of customer interactions, complaints, issues, and resolutions.

• Prepare reports for management covering delivery performance, customer satisfaction, and other relevant service metrics.

• Coordinate with the accounting department to resolve billing discrepancies and invoice-related concerns.

• Coordinate with carriers regarding shipping routes, schedules, and delivery requirements.

• Monitor logistics operations to help ensure compliance with company quality standards and customer expectations.

• Escalate unresolved or complex issues to senior customer service or logistics management teams.

• Collaborate with sales, operations, and inventory management teams to align customer requirements with logistics capabilities.

What we're looking for

• Bachelor's degree in BS Customs Administration, Business Administration, or a related field.

• Previous experience in customer service, logistics, or supply chain operations is highly desirable.

• Familiarity with industry-specific logistics platforms is an advantage.

• Bilingual communication skills are an advantage.

• Solid knowledge of logistics and supply chain processes.

• Strong customer service and communication skills.

• Effective problem-solving and decision-making abilities.

• Excellent attention to detail, organisation, and time management.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Computer proficiency and the ability to learn logistics systems and platforms.

• Strong teamwork, collaboration, and adaptability.