Customer Service Representative

Deus International Global Logistics Inc.; Mabalacat; On-site; PHP 246,000 - 379,000; Full time

Job summary

Deus International Global Logistics Inc. is seeking a Customer Service Representative to link customers, carriers, and internal teams in a fast-paced logistics environment.

You will handle inquiries related to shipments, deliveries, billing, and logistics services, ensuring accurate and timely movement of goods. The role requires strong communication, problem-solving skills, and attention to detail to maintain quality standards and customer satisfaction.

Qualifications

• Bachelor's degree required in Customs Administration or related field.
• Experience in customer service or logistics is desirable.
• Familiarity with logistics platforms is an advantage.
• Strong knowledge of logistics and supply chain processes.
• Customer-focused and communication skills.
• Ability to multi-task and manage time.

Responsibilities

• Serve as the primary contact for customers, carriers, and internal teams.
• Monitor shipment status and provide timely updates.
• Address billing inquiries and coordinate with accounting.
• Input and manage orders with accurate shipping details.
• Prepare reports on delivery performance and customer satisfaction.
• Collaborate with sales, operations, and inventory teams.
• Escalate complex issues to senior management when needed.

Skills

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Time management

Multitasking

Computer literacy

Team collaboration

Adaptability

Bilingual

Education

Bachelor's degree in Customs Administration / Business Administration

Job description

About the role

As a Customer Service Representative in logistics, you will serve as a key link between customers, carriers, and internal teams. You will manage inquiries related to shipping, deliveries, billing, and logistics services while helping ensure the timely and accurate movement of goods. The role is suited to a customer-focused professional with strong communication skills, a problem-solving mindset, and an understanding of logistics and supply chain operations.

Key responsibilities

• Serve as the primary point of contact for customers, responding to inquiries about shipments, delivery status, billing, and logistics services.
• Monitor shipment and delivery status and provide customers with timely updates.
• Proactively notify customers about delays, transportation issues, or changes to delivery schedules.
• Address complaints and concerns involving damaged goods, delayed shipments, incorrect deliveries, and other service issues.
• Investigate problems and develop practical solutions to support positive customer outcomes.
• Input, process, and manage customer orders in the system, ensuring accurate shipping details, addresses, delivery times, and special instructions.
• Maintain detailed records of customer interactions, complaints, issues, and resolutions.
• Prepare reports for management covering performance metrics such as delivery times and customer satisfaction.
• Respond to questions and resolve issues related to invoices, billing discrepancies, and payment terms in coordination with the accounting department.
• Coordinate with carriers to support efficient shipping routes and schedules.
• Monitor logistical operations to help ensure compliance with company quality standards and customer expectations.
• Escalate unresolved or complex issues to senior customer service or logistics management teams promptly.
• Collaborate with sales, operations, and inventory management teams to align customer requirements with logistics capabilities.

What we're looking for

• Bachelor's degree in BS Customs Administration, Business Administration, or a related field.
• Previous experience in customer service, logistics, or supply chain operations is highly desirable.
• Familiarity with industry-specific logistics platforms is an advantage.
• Strong knowledge of logistics and supply chain processes.
• Customer-focused approach with strong communication and interpersonal skills.
• Practical problem-solving skills and the ability to manage complaints professionally.
• High attention to detail and accuracy when handling orders, shipment information, and documentation.
• Ability to multitask, prioritise work, and manage time effectively.
• Computer proficiency and confidence using systems to process orders and maintain records.
• Ability to collaborate effectively with customers, carriers, accounting, sales, operations, and inventory teams.
• Adaptability and the ability to work effectively in a fast-paced logistics environment.
• Bilingual communication skills are an advantage.