Customer Service Representative

Dubai Business Advisors Phil Representative; Cavite City; On-site; PHP 1,471,453 - 2,060,035; Full time

Job summary

A consulting firm in Cavite City is seeking a Client Engagement Specialist to build client relationships and enhance engagement. Responsibilities include resolving concerns, providing back-office support, and collaborating with internal teams. The ideal candidate has a Bachelor's degree and 1-3 years of relevant experience with strong interpersonal and communication skills.

Qualifications

• 1-3 years of experience in Client Engagement/Customer Service or call center environments.
• Strong customer service aptitude and scheduling abilities.

Responsibilities

• Responsible for building and maintaining long term relationship with clients.
• Collaborate with internal teams to enhance client engagement.
• Handle client concerns promptly and efficiently.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Education

Bachelor’s degree in Business Administration, Marketing, Communication or related field

Job description

• Responsible for building and maintaining long term relationship with clients, ensuring client satisfaction and identifying opportunities to cross-sell or upsell services.
• Collaborate with internal teams to enhance client engagement and ensure successful completion of tasks within committed timeframes.
• Liaise with relevant departments through effective email communication.
• Handle client concerns promptly and efficiently and facilitate necessary escalation arrangements when required.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communication or related field.
• Experience Level: 1-3 years of experience in Client Engagement/Customer Service or call center environments.
• Excellent communication and interpersonal skills, with an ability to articulate complex ideas to both technical and non-technical clients.

Skills and Competencies

Strong customer service aptitude, scheduling abilities, proficient problem-solving skills, technical proficiency, and exceptional organizational skills.

Responsibilities and Duties

Provide back-office support, address customer inquiries, resolve issues promptly, and collaborate as a team player.

Qualities and Traits

Strong work ethic, excellent interpersonal skills, and a proactive approach to tasks.