Customer Service Representative

Integrated Brands Marketing Corporation; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Integrated Brands Marketing Corporation in Pasig, Philippines seeks a customer service professional to provide responsive, professional assistance to customers, address inquiries, and process service requests. You will coordinate with internal departments and help ensure satisfaction through effective communication.

Fresh graduates are encouraged to apply. Strong verbal and written communication, interpersonal and customer service skills are essential for success in this role.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Fresh graduates are encouraged to apply.
• Strong verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to learn quickly and work effectively with a team.
• Strong attention to detail and ability to manage multiple requests.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Assist customers with product information, warranties, repairs, and service requests.
• Process and monitor repair orders and service transactions.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with Sales, Technical, and other departments to address concerns.
• Follow up on pending requests to ensure timely resolution.
• Provide professional, courteous assistance to enhance customer experience.
• Prepare customer service reports as required.
• Perform other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Attention to detail

Teamwork

Education

Bachelor's degree in Business Administration or related

Job description

About the role

Join the customer service team to provide responsive, professional assistance and support to customers. You will address inquiries and concerns, process service requests, coordinate with internal departments, and help ensure customer satisfaction through effective communication and timely issue resolution.

Key responsibilities

• Respond to customer inquiries, concerns, and complaints through phone calls, emails, and other communication channels.
• Assist customers with product information, warranty claims, repairs, and service requests.
• Process and monitor repair orders, service transactions, and customer requests.
• Maintain accurate records and documentation of customer interactions and service transactions.
• Coordinate with the Sales, Technical, and other relevant departments to address customer concerns.
• Follow up on pending service requests and ensure the timely resolution of customer issues.
• Provide professional and courteous assistance to create a positive customer experience.
• Prepare daily, weekly, or monthly customer service reports as required.
• Perform other related duties as assigned by the immediate supervisor.

What we're looking for

• Bachelor's Degree in Business Administration or any business-related course.
• Fresh graduates are encouraged to apply.
• Good verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Ability to learn quickly and work effectively with a team.
• Strong attention to detail and the ability to manage multiple customer requests in a timely manner.
• A professional, courteous, and customer-focused approach.