Customer Service Representative

PDMR; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

PDMR is seeking a Customer Service representative in Parañaque, Metro Manila. The role involves handling inquiries via phone, email, and chat, resolving complaints quickly, and providing accurate information about products and services. Candidates should be a graduate of any four-year college course and have a good command of the English language to interact professionally with customers. Relevant customer service experience is an advantage. Join us to be part of a dynamic team!

Qualifications

• Good command of English for effective communication.
• Experience in a customer-facing role is advantageous.
• Able to handle inquiries via phone, email, and chat.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve complaints promptly and professionally.
• Provide accurate information about products, services, and policies.

Skills

Good command of English (written and oral)

Customer service experience

Professional interaction with customers

Education

Graduate of any four-year college course

Job description

Job Description

We are looking for a Customer Service representative to handle inquiries via phone, email, and chat, resolve complaints promptly, and provide accurate information about products, services, and company policies.

Qualifications

• Graduate of any four‑year college course
• Demonstrates good command of the English language, both written and oral, for effective communication
• Has relevant experience in a customer‑facing role, which is an advantage
• Able to interact professionally with customers and handle inquiries efficiently
• Respond to customer inquiries via phone, email and chat
• Resolve customer complaints in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Customer Service Team Player and Back Office Support