Opertion Associate

Gavin Ventures Inc; Muntinlupa; On-site; PHP 223,000 - 335,000; Full time

Job summary

Gavin Ventures Inc in Metro Manila is seeking a Customer Service Representative to listen to and resolve customer queries, present information about offerings, and address complaints. The role requires 1–2 years CSR experience, good written and spoken English, and college-level education.

It is an onsite position, six days a week with rotating shifts and holiday work. You will collect and analyze feedback, help develop knowledge content, and support loyalty programs.

Qualifications

• 2 years in College or Bachelor's Degree holder.
• 1 to 2 years experience as CSR (Chat/Call Support).
• Good communication, reading comprehension and problem solving skills.
• Must be willing to work onsite, 6 days a week, shifting schedule and holidays.

Responsibilities

• Listen to and resolve the customer's concerns and queries.
• Maintain a positive attitude during interactions.
• Respond to complaints, resolve issues, and troubleshoot problems.
• Deliver information about the company's offerings.
• Provide proactive, value-added service.
• Collect and analyze customer feedback and respond to reviews.
• Develop and document knowledge into helpful content.
• Ensure prompt resolution of complaints and feedback to improve experience across the platform.
• Identify service gaps and develop programs to address them.
• Support loyalty initiatives and educate agents on programs.

Skills

Customer service

Communication skills

Problem solving

Reading comprehension

Education

Some college or Bachelor's degree

Job description

ROLE OF DEPARTMENT:

• Delivering information about company's offerings.
• Providing proactive customer outreach.
• Collecting and analyzing customer's feedback.
• Resolving customer's technical or non-technical concerns.
• Delivering information about company's offerings.
• Handling customer complaints.

JOB RESPONSIBILITIES:

• Listens and resolves the customer's concerns and queries
• Maintains positive attitude and calmly
• Responds to complaints, resolves issues and troubleshoots technical problems
• Delivers information about a company's offerings
• Provides pro-active and extra mile service
• Collects and analyzes customer's feedback and responds to customer's reviews
• Develops and documents knowledge into helpful content
• Ensures prompt resolution of customer complaints and review feedback to continually improve the entertainment across platform
• Identifies service gaps and establishes programs to address the gaps
• Assist in driving the customer loyalty strategy of the platform and ensuring every agent have a strong education on desired programs

QUALIFICATIONS:

• 2 years in College or Bachelor's Degree holder
• 1 to 2 years experience as CSR (Chat/Call Support).
• Good communication, reading comprehension and problem solving skills.
• Must be willing to work onsite, 6 days a week, shifting schedule and holidays.