Customer Service Representative

StackPH; Pampanga; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Free Meals

Gym Membership

Job summary

A local customer service company in Pampanga, Philippines, seeks a customer service representative to assist customers via various communication channels. The ideal candidate should possess a Bachelor's degree, strong English skills, and problem-solving abilities. The position offers benefits like 13th Month Pay, free meals, and gym membership in a fast-paced, collaborative environment.

Qualifications

• 0–2 years of experience in customer service or a related field.
• Ability to handle call center operations and back office support tasks.

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, or chat.
• Provide accurate information and support regarding products and services.
• Maintain customer records and document interactions in the database.
• Work collaboratively with team members to improve customer satisfaction.

Skills

Strong English language skills

Excellent problem-solving abilities

Team player

Organizational skills

Education

Bachelor’s degree in a relevant field

Job description

Overview

Job Description

Benefits

13th Month Pay, Employee Loan, Pag-Ibig Fund

Free Meals, Gym Membership

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, or chat.
• Provide accurate information and support regarding products and services.
• Maintain customer records and document interactions in the database.
• Work collaboratively with team members to improve customer satisfaction.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of experience in customer service or a related field.
• Skills and Competencies: Strong English language skills, excellent problem-solving abilities.
• Qualities and Traits: Team player with a customer-focused attitude and exceptional organizational skills.
• Responsibilities and Duties: Ability to handle call center operations and back office support tasks.
• Working Conditions: Fast-paced environment with potential for handling multiple tasks simultaneously.

English Language, Customer Service, Problem Solving, Team Player, Call Centre, Back Office Support, Organizational Skills

Working Location

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