Customer Service Representative

Connectcare BPO Inc.; Albay; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading BPO company in Albay is seeking a Customer Service Representative. You will be responsible for responding to customer inquiries, assisting with product questions, and resolving complaints while maintaining a positive customer experience. Ideal candidates are detail-oriented and may or may not have prior experience. The position requires valid barangay and police clearance and a willingness to be trained.

Qualifications

• Must have valid original barangay and police clearance.
• Good with customer service is an edge.
• Willing to be trained even without experience.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Assist with product or service-related questions and provide solutions.
• Document customer interactions in the company’s CRM or database.

Skills

Customer service

Detail-oriented

Education

High School Graduate

Job description

Overview

The Customer Service Representative is responsible for providing excellent service to customers by answering inquiries, addressing complaints, and processing orders. They ensure that customers have a positive experience with the company and maintain high satisfaction levels.

Note: If the position requires you to work overseas, please be vigilant and beware of fraud.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person.
• Assist with product or service-related questions and provide solutions.
• Handle complaints, process returns or exchanges, and escalate issues when necessary.
• Maintain up-to-date knowledge of company products, services, and policies.
• Process orders, billing inquiries, and resolve technical or service issues.
• Document customer interactions in the company’s CRM or database.
• Collaborate with other departments (e.g., sales, technical support) to ensure customer satisfaction.
• Meet or exceed customer service performance targets (e.g., call response times, satisfaction ratings).
• Detail-oriented and customer-focused demeanor.

Qualifications

• High School Graduate, ALS, Senior/Junior High or higher.
• With experience is a plus or without experience as long as willing to be trained.
• Physically fit.
• Must have valid original barangay and police clearance.
• Good with customer service is an edge.
• Detail-oriented, and good with customers.

Additional Information

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

• withholds your ID,
• requires you to provide a guarantee or collects property,