Customer Service Representative

AddForce Human Resources Solution Inc.; Misamis Oriental; On-site; PHP 167,400 - 312,480; Full time

Benefits offered by this job

Performance Bonus

13th Month Pay

Employee Loan

Pag-IBIG Fund

Paid Holidays

Job summary

AddForce Human Resources Solution Inc. is seeking a customer service professional to handle inbound and outbound calls, emails, chats, and messages. The role requires delivering clear information and assisting customers with product or service inquiries.

The position is onsite with night shifts; a high school diploma is acceptable. Training will be provided, and employees are entitled to listed benefits and performance bonuses based on policy.

Qualifications

• Good communication skills, average level.
• Willing to work night shift scheduling.
• Willing to work onsite at the designated location.

Responsibilities

• Handle inbound and outbound customer calls, emails, chats, or messages.
• Assist customers with inquiries, concerns, and requests regarding products or services.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about company products, services, policies, and procedures.
• Process orders, payments, refunds, cancellations, and account updates.
• Document customer interactions and maintain accurate records in the system.

Skills

Good communication

Night shift

Onsite work

Education

High School Graduate Old Curriculum/SHS Graduate

Job description

Job Description

Employee Recognition and Rewards

• Performance Bonus

Government Mandated Benefits

• 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays

Professional Development

• Job Training

Job Requirements

• Good communication (Average)
• High School Graduate Old Curriculum/SHS Graduate
• Willing to work in a night shift scheduling
• Willing to work onsite

Responsibilities

• Handle inbound and outbound customer calls, emails, chats, or messages.
• Assist customers with inquiries, concerns, and requests regarding products or services.
• Resolve customer complaints professionally and efficiently.
• Provide accurate information about company products, services, policies, and procedures.
• Process orders, payments, refunds, cancellations, and account updates.
• Document customer interactions and maintain accurate records in the system.