Call Center Agent

Lexie Staffing co.; Ilocos Norte; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Health insurance

Job summary

A staffing and consulting firm based in the Philippines is seeking a customer service representative to assist clients over the phone. The ideal candidate will possess excellent English language skills, strong interpersonal abilities, and a problem-solving mindset. Responsibilities include engaging with customers to resolve inquiries and documenting interactions in the call center management system. This role is entry-level, welcoming applicants with 0–2 years of experience.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to handle multiple tasks and manage time efficiently.

Responsibilities

• Engage with customers over the phone to address inquiries.
• Resolve customer complaints effectively.
• Document customer interactions in the call center management system.

Skills

Excellent English language proficiency

Strong interpersonal skills

Problem-solving skills

Education

High School Diploma or equivalent

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

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• Engage with customers over the phone to address inquiries and provide information.
• Resolve customer complaints effectively and efficiently.
• Utilize technical skills to assist customers with product and service issues.
• Document customer interactions in the call center management system.
• Collaborate with team members to improve overall customer service experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent English language proficiency
• Qualities and Traits: Strong interpersonal and problem-solving skills
• Responsibilities and Duties: Ability to handle multiple tasks and manage time efficiently

Call Centre English Language Customer Service Problem Solving Technical Skills Interpersonal Skills Digital Marketing People Skills

Working Location

Lexie Staffing & Business Consulting Company