Customer Service Representative

USSC - Mandaue; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Las Piñas is looking for a Customer Service Representative who will respond to inquiries via phone, email, and chat, and resolve customer issues. Candidates must have a diploma, preferably with experience in customer service. Proficiency in Salesforce and strong interpersonal skills are required. The role may offer remote work options and flexible hours.

Qualifications

• Minimum of a Diploma degree in a relevant field.
• Less than 1 year of experience in customer service or a related role.
• Proficient in Back Office Support, Salesforce, and problem-solving; excellent interpersonal, organizational, and people skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and provide product information.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Follow up with customers to ensure satisfaction.
• Provide feedback on service processes and policies.

Skills

Back Office Support

Salesforce

Interpersonal Skills

Problem Solving

Organizational Skills

Education

Diploma degree in a relevant field

Job description

Job Description

Government Mandated Benefits

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve customer issues and provide product information.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Follow up with customers to ensure satisfaction.
• Provide feedback on service processes and policies.
• Educational Qualifications: Minimum of a Diploma degree in a relevant field.
• Experience Level: Less than 1 year of experience in customer service or a related role.
• Skills and Competencies: Proficient in Back Office Support, Salesforce, and problem-solving; excellent interpersonal, organizational, and people skills.
• Responsibilities and Duties: Address customer inquiries, assist with back-office functions, and ensure customer satisfaction.
• Working Conditions: Office environment with possible remote work options; may require flexible hours.
• Qualities and Traits: Strong work ethic, proactive, positive attitude, and a team player.

Back Office Support, Interpersonal Skills, Salesforce, Customer Service, English Language, Problem Solving, Strong Work Ethic, People Skills, Organizational Skills