Call Center Agent

Lexie Staffing co.; Cagayan Valley; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Government mandated benefits

HMO

Job training

Flexible hours

Job summary

A customer service staffing company in the Philippines is seeking individuals for a call center role. Candidates will engage with customers over the phone to provide information and resolve complaints. The position requires a High School Diploma and excellent English language proficiency. Strong interpersonal skills and the ability to manage multiple tasks are essential. This role offers opportunities for professional development and flexible working hours.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to handle multiple tasks and manage time efficiently.

Responsibilities

• Engage with customers over the phone to address inquiries.
• Resolve customer complaints effectively and efficiently.
• Utilize technical skills to assist customers with product and service issues.
• Document customer interactions in the call center management system.
• Collaborate with team members to improve overall customer service experience.

Skills

Excellent English language proficiency

Strong interpersonal skills

Problem-solving skills

Technical skills

Digital Marketing

People skills

Education

High School Diploma or equivalent

Job description

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

Maternity & Paternity Leave

Work-Life Balance

Flexible Hours

• Engage with customers over the phone to address inquiries and provide information.
• Resolve customer complaints effectively and efficiently.
• Utilize technical skills to assist customers with product and service issues.
• Document customer interactions in the call center management system.
• Collaborate with team members to improve overall customer service experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent English language proficiency
• Qualities and Traits: Strong interpersonal and problem-solving skills
• Responsibilities and Duties: Ability to handle multiple tasks and manage time efficiently

Call Centre English Language Customer Service Problem Solving Technical Skills Interpersonal Skills Digital Marketing People Skills

Working Location

Lexie Staffing & Business Consulting Company