Customer Service Representative

Clu Forwarding Services; Rizal; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Sick Leave

Vacation Leave

Special Leave for Women

Flexible Hours

Job summary

Clu Forwarding Services in the Philippines is seeking a Junior Customer Service representative to handle inquiries and provide accurate information. You will manage complaints, document interactions, and collaborate with the team to improve service quality in a fast-paced setting.

The ideal candidate is fluent in English with strong interpersonal skills and a friendly, adaptable mindset. This role supports a busy office environment with emphasis on customer satisfaction.

Qualifications

• Educational Qualifications: High School Diploma or equivalent preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Proficient in English; strong customer service skills; excellent interpersonal skills.
• Qualities and Traits: Friendly, patient, and adaptable; strong problem-solving skills.
• Responsibilities and Duties: Ability to work in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and provide accurate information.
• Handle customer complaints and resolve issues in a timely manner.
• Maintain a positive and professional attitude toward customers at all times.
• Document customer interactions and feedback for quality assurance.
• Collaborate with team members to improve service quality and processes.

Skills

English proficiency

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Job description

Government Mandated Benefits

Sick Leave, Special Leave for Women, Vacation Leave

Work-Life Balance

Flexible Hours

Description

• Assist customers with inquiries and provide accurate information.


• Handle customer complaints and resolve issues in a timely manner.


• Maintain a positive and professional attitude toward customers at all times.


• Document customer interactions and feedback for quality assurance.


• Collaborate with team members to improve service quality and processes.

Requirements

• Educational Qualifications: High School Diploma or equivalent preferred.


• Experience Level: Junior: 0–2 years.


• Skills and Competencies: Proficient in English; strong customer service skills; excellent interpersonal skills.


• Qualities and Traits: Friendly, patient, and adaptable; strong problem-solving skills.


• Responsibilities and Duties: Ability to work in a fast-paced environment.

English Language Customer Service Interpersonal Skills