Customer Service Representative

Miranda HR; Batangas City; On-site; PHP 223,200 - 357,120; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Health & Wellness Insurance

Job summary

Miranda HR is seeking a customer service representative to assist customers via phone, email, and chat, providing accurate information and resolving issues with empathy.

The role emphasizes clear communication, problem solving, and teamwork to improve service delivery; high school diploma and 0-2 years' experience are acceptable, with training provided.

Qualifications

• High School Diploma or equivalent.
• 0-2 years of experience.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Empathy and patience when dealing with customers.

Responsibilities

• Assist customers with inquiries via phone, email, and chat
• Provide timely and accurate information regarding products and services
• Resolve customer complaints and issues in a professional manner
• Maintain customer records and update account information as necessary
• Collaborate with team members to improve service delivery

Skills

Verbal communication

Written communication

Problem solving

Empathy

Education

High school diploma

Job description

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Description

• Assist customers with inquiries via phone, email, and chat
• Provide timely and accurate information regarding products and services
• Resolve customer complaints and issues in a professional manner
• Maintain customer records and update account information as necessary
• Collaborate with team members to improve service delivery

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0-2 years
• Skills and Competencies:Excellent verbal and written communication skills
• Skills and Competencies:Strong problem-solving abilities
• Qualities and Traits:Empathy and patience in dealing with customers