customer service representative

Vitreous Alliance; Muntinlupa; On-site; PHP 357,000 - 580,000; Full time

Job summary

Vitreous Alliance in the Philippines is seeking a Customer Service Representative to drive growth by identifying and securing prospective clients while maintaining strong relationships with existing clients.

You will provide guidance, support, and solutions to clients, address concerns, and present product value through demonstrations. Onboarding new merchants and securing renewals are key parts of the role.

Qualifications

• Experience driving business growth by acquiring new clients and maintaining relationships.
• Strong communication skills and ability to present products effectively.
• Ability to assess client needs and propose appropriate solutions.

Responsibilities

• Identify and pursue potential clients to generate new business opportunities.
• Build and maintain strong client relationships by providing timely support, guidance, and relevant information.
• Ensure client satisfaction by addressing concerns promptly and professionally.
• Assess client needs and recommend appropriate products or services to deliver effective solutions.
• Prepare and deliver presentations and product demonstrations to highlight product value and features.
• Reach out to clients requesting cancellations and implement retention strategies to preserve relationships.
• Manage the onboarding process for new merchants, including lead information gathering and mapping.
• Perform department-related tasks and special projects as assigned by the supervisor or team lead.

Skills

Sales

Customer relationship

Communication

Presentations

Tools

CRM software

Job description

About the role

The Customer Service Representative is responsible for driving business growth through identifying and securing prospective clients, while maintaining strong, long-term relationships with existing clients. The role requires providing guidance, support, and solutions to clients, ensuring high levels of customer satisfaction and retention.

Key responsibilities

• Identify and pursue potential clients to generate new business opportunities.
• Build and maintain strong client relationships by providing timely support, guidance, and relevant information.
• Ensure client satisfaction by addressing concerns promptly and professionally.
• Assess client needs and recommend appropriate products or services to deliver effective solutions.
• Prepare and deliver presentations and product demonstrations to highlight product value and features.
• Reach out to clients requesting cancellations and implement retention strategies to preserve relationships.
• Manage the onboarding process for new merchants, including lead information gathering and mapping.
• Perform department-related tasks and special projects as assigned by the supervisor or team lead.