Sales Representative

Charter Link Logistic Philippines, Inc.; Makati; On-site; PHP 334,800 - 558,000; Full time

Job summary

A logistics company in the Philippines is seeking a dynamic Sales & Customer Service Representative. This role involves identifying sales opportunities while ensuring excellent customer support throughout the client lifecycle. Ideal candidates should have a bachelor's degree and 1-3 years of experience in sales or customer service with strong communication skills. The position aims to grow revenue and maintain customer satisfaction.

Qualifications

• 1-3 years of experience in sales or customer service.
• Excellent communication and interpersonal skills.
• Ability to handle customer complaints and escalations.

Responsibilities

• Identify and pursue new sales opportunities.
• Serve as the primary point of contact for customer inquiries.
• Process orders accurately and ensure timely delivery.

Skills

Sales techniques

Customer relationship management

Communication

Education

Bachelor's degree

Job description

Overview

We are looking for a dynamic and customer-focused Sales & Customer Service Representative to join our team. This dual-role position is responsible for developing strong client relationships, identifying sales opportunities, and ensuring excellent customer support throughout the client lifecycle. You’ll play a critical role in both growing revenue and maintaining high levels of customer satisfaction.

Sales Responsibilities

• Actively identify and pursue new sales opportunities with prospective and existing customers.
• Respond to customer inquiries, prepare accurate quotations, and follow up to close deals.
• Maintain up-to-date knowledge of products, pricing, and promotions.
• Build long-term client relationships by understanding customer needs and offering tailored solutions.
• Meet or exceed sales targets and key performance indicators (KPIs).

Customer Service Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and service issues.
• Process orders accurately and coordinate with internal departments to ensure timely delivery.
• Handle returns, complaints, and escalations professionally and efficiently.
• Provide product support and post-sale assistance to ensure customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.

Qualifications

• 1-3 years of experience
• Bachelor's degree required