Customer Service Representative

1stA Logistics; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A logistics company in Muntinlupa is seeking a full-time logistics coordinator to handle customer inquiries and ensure on-time delivery. Candidates should have a Bachelor’s degree or relevant experience in logistics or customer service. Strong communication skills and proficiency in MS Office are essential for this role. The position offers an on-site work environment.

Qualifications

• Bachelor’s degree or at least 1-2 years of experience in logistics, forwarding, or customer service.
• Strong communication and coordination skills.
• Detail-oriented, organized, and customer-focused.
• Proficient in MS Office and basic logistics documentation.

Responsibilities

• Handle customer inquiries, bookings, and shipment updates via phone, email, or chat.
• Coordinate with operations and dispatch teams to ensure on-time delivery.
• Prepare and process shipping and billing documents accurately.
• Track and monitor shipments, providing regular status updates.
• Resolve customer concerns promptly and professionally.
• Maintain positive client relationships to support repeat business.

Skills

Communication skills

Coordination skills

Detail-oriented

Customer-focused

Education

Bachelor’s degree

1-2 years of experience in logistics

Tools

MS Office

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

• Handle customer inquiries, bookings, and shipment updates via phone, email, or chat.
• Coordinate with operations and dispatch teams to ensure on-time delivery.
• Prepare and process shipping and billing documents accurately.
• Track and monitor shipments, providing regular status updates.
• Resolve customer concerns promptly and professionally.
• Maintain positive client relationships to support repeat business.

Requirements

• Bachelor’s degree or at least 1-2 years of experience in logistics, forwarding, or customer service.
• Strong communication and coordination skills.
• Detail-oriented, organized, and customer-focused.
• Proficient in MS Office and basic logistics documentation.

Working Location

w3 Km23 Sunblest Compound, west service road, Current latitude and longitude 14.434877915647307, 121.03637274501969