Online Customer Service Representative

Neksjob Philippines; Muntinlupa; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

On-site work

Job summary

Neksjob Philippines is hiring a Customer Service Representative to work on-site in Muntinlupa. The role focuses on handling customer inquiries, resolving complaints, and providing product and service information to ensure high customer satisfaction.

The ideal candidate is friendly, professional, and capable of clear communication. No prior experience is required; a high school diploma is accepted. This is a full-time position based in Metro Manila with on-site work.”

Qualifications

• Customer service skills and friendly communication are essential.
• Ability to resolve inquiries and provide accurate information.
• Attention to detail and ability to follow company policies.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and provide appropriate solutions.
• Process orders, returns, refunds, and exchanges.
• Maintain accurate customer records and update account information.
• Provide information about products, services, and company policies.
• Escalate complex issues to the appropriate department when necessary.
• Follow company communication procedures and service standards.
• Build positive relationships with customers to ensure satisfaction.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction.

Skills

Customer service

Communication

Problem solving

Education

High School

Job description

On-site - Muntinlupa No Exp Required High/Senior High School Full-time

Job Description

Job Summary

We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The CSR will handle customer inquiries, resolve complaints, provide product and service information, and ensure excellent customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and provide appropriate solutions
• Process orders, returns, refunds, and exchanges
• Maintain accurate customer records and update account information
• Provide information about products, services, and company policies
• Escalate complex issues to the appropriate department when necessary
• Follow company communication procedures and service standards
• Build positive relationships with customers to ensure satisfaction
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

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