Customer Service Representative

Recruitify_HR; Muntinlupa; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Training provided

Job summary

Recruitify_HR in the Philippines is hiring a Customer Service Agent to provide support via phone, email and chat, resolve inquiries, and keep accurate records.

No prior experience is required as training will be provided; candidates should have a bachelor's degree in a relevant field and strong communication skills.

You will collaborate with team members to improve processes and stay current with product knowledge and company policies in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field preferred.
• No prior experience required; training provided.
• Strong customer service and communication skills.

Responsibilities

• Provide customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues.
• Maintain accurate customer records and documentation.
• Collaborate with team to improve customer service processes.
• Stay updated on product knowledge and company policies.

Skills

Customer service

Communication

Empathy

Patience

Education

Bachelor's degree in a relevant field

Job description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries and resolve issues efficiently.
• Maintain accurate customer records and documentation.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.

Description

• Provide exceptional customer service support via phone, email, and chat.
• Assist customers with inquiries and resolve issues efficiently.
• Maintain accurate customer records and documentation.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and company policies.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: No previous experience required; training will be provided.
• Skills and Competencies: Strong customer service skills with excellent communication abilities.
• Qualities and Traits: Empathetic, patient, and able to handle stressful situations.
• Responsibilities and Duties: Willingness to learn and adapt to new systems and processes.
• Working Conditions: Fast-paced environment with a focus on customer satisfaction.