Customer Service Representative

ServiceFirst CX; Muntinlupa; On-site; PHP 279,000 - 502,000; Full time

Job summary

A financial services company in the Philippines seeks an individual to evaluate loan applications and assist customers with inquiries. The ideal candidate will have strong communication skills, a background in sales or telemarketing, and a customer-centric approach. This role offers schedule flexibility and requires compliance with lending policies.

Qualifications

• High School Degree or College degree required.
• Excellent communication skills are necessary.
• Sales or telemarketing experience preferred.
• Flexible schedule to work at any time.
• Strong sense of responsibility and customer-centric approach.

Responsibilities

• Evaluate loan applications for creditworthiness.
• Review financial documents from applicants.
• Explain loan products and address inquiries.
• Ensure compliance with regulations.
• Maintain customer satisfaction during the process.

Skills

Excellent verbal & written communication skills

Customer-centric approach

Sales experience

Schedule flexibility

Strong sense of responsibility

Education

High School Degree or College degree

Job description

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Qualifications

• High School Degree or College degree.
• Excellent verbal & written communication skills.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approach.