Call Center Representative

ServiceFirst; Muntinlupa; On-site; PHP 279,000 - 502,000; Full time

Job summary

ServiceFirst is a world-class call center and BPO delivering exceptional customer engagement and reliable lending support in Metro Manila. The role focuses on evaluating loan applications, verifying documents, and explaining products to customers in a professional manner.

The ideal candidate has a high school or college degree, strong verbal and written communication skills, and a customer-centric mindset. Schedule flexibility and prior sales experience are assets in this customer-facing

Qualifications

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

Skills

Verbal & written communication

Sales/telemarketing experience

Flexible schedule

Customer-centric mindset

Education

High School or College degree

Job description

ServiceFirst is a world-class call center and BPO with strategic locations around the globe providing an elevated Customer Experience to benefit our client's businesses with exceptional customer engagement.

While our core business is to help our partners better serve their customers, ServiceFirst will also provide reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture - all to attain corporate performance objectives as our partners trusted advisor and preferred business partner.

Job Functions

Principal Functions & Responsibilities

• Evaluate loan applications to determine qualification and creditworthiness.
• Review and verify financial documents submitted by applicants.
• Explain loan products and address customer inquiries professionally.
• Ensure compliance with lending regulations and internal policies.
• Build trust and maintain customer satisfaction throughout the loan process.

What We're Looking For

• High School Degree or College degree.
• Excellent verbal & written communication skills.
• Previous sales or telemarketing experience.
• Schedule flexibility to work at any time.
• Strong sense of responsibility and customer-centric approach.