Customer Service Representative

STACKph; Cauayan; On-site; PHP 240,000 - 300,000; Full time

Job summary

STACKph is seeking a customer service representative to provide top-tier support via phone, email, and chat. You will assist customers with inquiries, resolve issues promptly, and manage scheduling and follow-ups to ensure satisfaction.

Working in a fast-paced office, you will collaborate with the team to improve service delivery and keep accurate records of interactions and transactions. Strong English skills, problem-solving ability, and technical aptitude are essential, along with a

Qualifications

• Bachelor’s degree preferred.
• No prior experience required; training provided.
• Proficient in English, strong problem-solving skills, and technical aptitude.
• Ability to effectively manage customer queries.
• Excellent communication skills with a customer-oriented mindset.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues promptly.
• Manage scheduling and follow-up tasks to ensure customer satisfaction.
• Collaborate with team members to enhance service delivery.
• Maintain accurate records of customer interactions and transactions.

Skills

English proficiency

Problem-solving

Technical aptitude

Customer-focused mindset

Education

Bachelor’s degree preferred

Job description

Description

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries and resolve issues promptly.
• Manage scheduling and follow-up tasks to ensure customer satisfaction.
• Collaborate with team members to enhance service delivery.
• Maintain accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: No previous experience required; training provided.
• Skills and Competencies: Proficient in English, strong problem-solving skills, and technical aptitude.
• Responsibilities and Duties: Ability to effectively manage customer queries.
• Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
• Working Conditions: Fast-paced office environment with flexible working hours.