Customer Service Representative

Frs Contracting Services Opc; Batan; On-site; PHP 190,000 - 279,000; Full time

Job summary

Frs Contracting Services Opc in the Philippines seeks a customer service representative to provide exceptional service and enhance customer satisfaction. You will respond to inquiries promptly via phone, email, or chat and resolve issues with professional solutions.

Ideal candidates hold a high school diploma or equivalent, 0–2 years of experience, and possess excellent communication and interpersonal skills, patience, empathy, and problem-solving abilities to thrive in a fast-paced environment.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to enhance customer satisfaction.
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer complaints by analyzing issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.

Skills

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Job description

Description

• Provide exceptional customer service to enhance customer satisfaction.
• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Resolve customer complaints by analyzing issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and efficiency.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and problem-solving abilities.
• Responsibilities and Duties: Ability to work in a fast-paced environment.