Customer Service Representative

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; Vor Ort; PHP 279.000 - 391.000; Vollzeit

Zusammenfassung

ResultsCX Named ‘Major Contender’ in Everest Group is seeking candidates for an onsite BPO role. The position requires at least 6 months of BPO experience with any account and a high school diploma. Applicants must be amenable to onsite work and ready to contribute to a positive customer experience.

Responsibilities include responding to inquiries, maintaining records, escalating complex issues, and meeting quality and productivity targets. Only local candidates in the Philippines are considered.

Qualifikationen

• Need at least 6 months BPO experience, any handled account.
• Ammenable to work onsite.
• At least HS Grad (Old curriculum) SHS Grad.

Aufgaben

• Respond to customer inquiries.
• Maintain accurate records of customer interactions using company systems.
• Escalate complex issues to the appropriate department when necessary.
• Deliver a positive and professional customer experience in every interaction.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Ausbildung

High School Diploma

Jobbeschreibung

Job Description

• Respond to customer inquiries.
• Maintain accurate records of customer interactions using company systems.
• Escalate complex issues to the appropriate department when necessary.
• Deliver a positive and professional customer experience in every interaction.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Job Qualifications

• Need at least 6 months BPO experience, any handled account.
• Ammenable to work onsite.
• At least HS Grad (Old curriculum) SHS Grad