Customer Service Representative

Global Cebuana Finance Inc.; Metro Manila; On-site; PHP 223,000 - 312,000; Full time

Job summary

Global Cebuana Finance Inc. is seeking a Customer Service Associate to handle customer concerns, respond to inquiries, and deliver quality service across phone, email, chat, and social media channels.

You will support borrowers and coordinate with internal teams to resolve issues. The role emphasizes timely updates to records, accurate reporting, and maintaining high service standards in a fast-paced environment.

Qualifications

• College graduate with at least 1 year of relevant work experience.
• Excellent communication and interpersonal skills.
• Customer-service oriented and able to handle concerns professionally.
• Proficient in handling phone, email, chat and social media.
• Organized, detail-oriented and able to manage multiple concerns.
• Able to coordinate with internal teams.

Responsibilities

• Handle and resolve customer concerns and complaints.
• Respond to customer inquiries through phone, email, chat, and social media.
• Assist borrowers with their inquiries and concerns.
• Coordinate with internal teams to address and resolve customer concerns.
• Monitor and update customer records and cases.
• Prepare reports and maintain quality customer service.

Skills

Communication skills

Interpersonal skills

Customer service

Multichannel support

Organized

Detail oriented

Team coordination

Willing to learn

Education

College Graduate

Job description

About the role

We are looking for a Customer Service Associate who will be responsible for handling customer concerns, responding to inquiries, and providing quality customer service through various communication channels.

Key responsibilities

• Handle and resolve customer concerns and complaints.
• Respond to customer inquiries through phone, email, chat, and social media.
• Assist borrowers with their inquiries and concerns.
• Coordinate with internal teams to address and resolve customer concerns.
• Monitor and update customer records and cases.
• Prepare reports and maintain quality customer service.

About you

• College Graduate
• At least 1 year of relevant work experience
• Good communication and interpersonal skills.
• Customer-service oriented and able to handle customer concerns professionally.
• Proficient in using phone, email, chat, and social media platforms.
• Organized, detail-oriented, and able to manage multiple concerns.
• Can coordinate effectively with internal teams.
• Willing to learn and work in a fast-paced environment.