Customer Service Associate

Lewis Personnel Management; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Lewis Personnel Management in the Philippines is seeking a dedicated Customer Service Representative to respond to inquiries, provide accurate information, and ensure a positive experience for every customer.

You will listen actively, demonstrate empathy, manage multiple tasks, resolve concerns, and adapt to changing priorities while maintaining high service quality.

Qualifications

• Fluent in English with excellent verbal communication.
• Ability to assess concerns and provide effective solutions.
• Strong customer-service orientation and empathy.

Responsibilities

• Respond to customer inquiries professionally and efficiently.
• Provide accurate information and appropriate solutions.
• Listen actively and manage customer expectations.
• Handle multiple customer requests while maintaining service quality.
• Resolve conflicts and challenging situations professionally.
• Maintain accurate customer records and documentation.
• Adapt to changing priorities and processes.

Skills

Verbal communication

Empathy

Customer-focused interaction

Multi-tasking

Issue resolution

Job description

We are looking for a customer-focused Customer Service Representative who can communicate effectively, handle multiple tasks, resolve customer concerns, and provide a positive customer experience.

Key responsibilities

• Respond to customer inquiries and concerns professionally and efficiently.

• Provide accurate information and appropriate solutions to customers.

• Listen actively, demonstrate empathy, and manage customer expectations.

• Handle multiple customer requests while maintaining service quality.

• Resolve conflicts and challenging customer situations professionally.

• Maintain accurate customer records and documentation.

• Adapt to changing priorities, processes, and customer needs.

About you

• Previous customer service, customer support, or related experience is preferred.

• Experience working in a fast-paced customer-facing environment is an advantage.

• Strong verbal communication, empathy, and customer-focused interaction.

• Ability to assess concerns, resolve issues, and manage challenging situations.

• Ability to manage multiple tasks, learn quickly, and remain effective under pressure.