Customer Service Representative

Awesam Smile Dental Clinic; Marikina; On-site; PHP 223,200 - 334,800; Full time

Job summary

A local dental clinic in Marikina is seeking a Customer Service Representative to handle customer inquiries and ensure satisfaction. The ideal candidate will have prior experience in customer service, possess excellent communication skills, and maintain a positive, customer-first attitude. Responsibilities include responding to inquiries via phone and email, diagnosing issues, and maintaining accurate records. Flexibility in scheduling is required, including potential shifts on weekends. Join us to enhance our customer experience!

Qualifications

• Previous experience in customer service or call center roles preferred.
• Excellent verbal and written communication skills are essential.
• Basic computer proficiency required (MS Office, email, internet).
• Ability to handle difficult situations with patience and adaptability.
• Understanding of data privacy and confidentiality standards.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Diagnose and resolve customer issues efficiently.
• Maintain records of interactions in the management system.
• Provide product information and assist with orders as needed.
• Collaborate with team members to enhance customer experience.

Skills

Customer service experience

Communication skills

Computer proficiency

Problem-solving skills

Attention to detail

Job description

Responsibilities

• Responding promptly and accurately to customer inquiries via phone, email, or chat.
• Diagnosing and resolving customer issues efficiently and effectively to ensure customer satisfaction.
• Maintaining detailed records of interactions and transactions in the customer management system.
• Providing product information and guidance to customers, assisting with order placements and returns as needed.
• Collaborating with team members and other departments to enhance the overall customer experience and address escalated issues.

Job Requirements

• Previous experience in customer service, call center, or support roles preferred
• Excellent verbal and written communication skills
• Basic computer proficiency (MS Office, email, internet)
• Positive attitude and customer-first mindset
• Patience and adaptability when handling difficult situations
• Attention to detail and accuracy in record-keeping
• Willingness to work flexible schedules, including shifts, weekends, or holidays
• Understanding of data privacy and confidentiality standards
• Ability to follow company policies and procedures
• Professional appearance and conduct