Customer Service Representative

Carian Philippines Inc.; Manila; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

HOLMA Philippines Inc. in Manila is seeking a Customer Service Representative to handle inquiries via phone, email, and chat, and to assist customers with product information and order status.

The ideal candidate will have a high school diploma (college degree preferred), proven customer service experience, excellent communication and problem-solving abilities, and strong multitasking and time-management skills to maintain accurate records and resolve issues promptly.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office.
• Positive attitude and a passion for helping people.

Responsibilities

• Handle inquiries via phone, email, and chat in a professional and courteous manner.
• Provide accurate information about products and services.
• Resolve customer issues and complaints promptly and efficiently.
• Process orders, returns, and exchanges.
• Maintain customer records and update account information as needed.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up with customers to ensure their issues have been resolved.
• Provide feedback on the efficiency of the customer service process.
• Identify opportunities to improve customer service procedures and recommend solutions.

Skills

Customer service experience

Excellent communication

Interpersonal skills

Problem-solving

Attention to detail

Time management

Multitasking

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Job description

Job Vacancy: Customer Service Representative

Location: NCR PACO MANILA

Job Type: FULL - TIME

About Us:

HOLMA Philippines Inc. is a leading provider of appliances. We are dedicated to offering exceptional customer experiences and are looking for talented individuals to join our team.

Position Summary:

We are seeking a friendly and reliable Customer Service Representative to join our team. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. The ideal candidate will have excellent communication skills and a passion for helping others.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in a professional and courteous manner.

• Provide accurate information about products and services.

• Resolve customer issues and complaints promptly and efficiently.

• Process orders, returns, and exchanges.

• Maintain customer records and update account information as needed.

• Collaborate with other departments to ensure customer satisfaction.

• Follow up with customers to ensure their issues have been resolved.

• Provide feedback on the efficiency of the customer service process.

• Identify opportunities to improve customer service procedures and recommend solutions.

Requirements:

• High school diploma or equivalent; college degree preferred.

• Proven customer service experience or experience in a similar role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in Microsoft Office.

• Positive attitude and a passion for helping people.