Customer Service Representative

Kreeayt Bpo; Philippines; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

HMO after 30 days with 1 dependent

Dental Coverage

Group Life Insurance (Php100,000)

Yearly Birthday Cake

Token every Work Anniversary

Free Snacks in the Pantry

Paid Leaves

Free Lunch on First Day

Family Day (potluck every last Friday)

Free Anti-Rad eyeglasses upon Regular

Monthly Wellbeing Check (mental health

Job summary

Kreeayt Bpo is seeking a Customer Service Representative in the Philippines to handle inbound and outbound calls with professionalism and a focus on customer satisfaction. The role emphasizes quick learning of tools, systems, and procedures, along with ability to resolve inquiries and document interactions accurately.

The ideal candidate communicates well in English, remains friendly and patient with customers, and is reliable and team-oriented.

Qualifications

• Good English communication and customer service skills.
• Friendly, patient, and professional when dealing with customers.
• Able to handle customer concerns and provide appropriate solutions.
• Basic computer skills and comfortable using different tools or systems.

Responsibilities

• Handle inbound and/or outbound customer calls in a professional and courteous manner.
• Provide accurate information and resolve customer concerns or inquiries.
• Document call details and update records in the appropriate systems.
• Use internal tools and platforms to assist customers effectively.
• Maintain a high level of customer satisfaction through clear communication and timely resolution.
• Follow company processes, guidelines, and service standards.
• Continuously learn and adapt to new tools, systems, and procedures.

Skills

Good English

Customer service

Communication skills

Friendly and patient

Team player

Willing to learn

Job description

We are looking for a Customer Service Representativeto join our team and handle inbound and outbound customer calls. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and can quickly learn and adapt to new tools and systems.

Job Description:

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Provide accurate information and resolve customer concerns or inquiries
• Document call details and update records in the appropriate systems
• Use internal tools and platforms to assist customers effectively
• Maintain a high level of customer satisfaction through clear communication and timely resolution
• Follow company processes, guidelines, and service standards
• Continuously learn and adapt to new tools, systems, and procedures

Basic Qualification:

• Good English communication and customer service skills.
• Friendly, patient, and professional when dealing with customers.
• Able to handle customer concerns and provide appropriate solutions.
• Basic computer skills and comfortable using different tools or systems.
• Reliable, team-oriented, and willing to learn.
• Preferably with proven experience as Customer Service Representative.

Competitive Salary + Night Differential
Philippine Statutory Benefits
Company Benefits and Practices

• HMO after 30 days with 1 dependent
• Dental Coverage
• Group Life Insurance (Php100,000)
• Yearly Birthday Cake
• Token every Work Anniversary
• Free Snacks in the Pantry
• Paid Leaves
• Free Lunch on First Day
• Family Day (potluck every last Friday of the Month)
• Free Anti-Rad eyeglasses upon Regularization
• Monthly Wellbeing Check (mental health day)