Customer Service Representative

Talkpush; Manila; On-site; PHP 335,000 - 558,000; Full time

Job summary

Talkpush is seeking a customer support specialist to respond to inquiries via phone, email or chat, delivering accurate information and resolving issues promptly. You will maintain precise customer records in the CRM and assist with order entries, tracking, returns and exchanges as needed.

Collaborating with other departments, you will gather feedback to improve services and contribute to higher customer satisfaction. A proactive, service-oriented mindset is essential to succeed in this role.

Job description

Key Responsibilities:

• Customer Interaction: Respond to customer inquiries via phone, email, or chat, providing accurate information and resolving issues in a timely manner.
• Problem Resolution: Handle and resolve customer complaints or concerns with professionalism, ensuring customer satisfaction.
• Product Knowledge: Stay up-to-date with product or service offerings, promotions, and policies to provide accurate information.
• Data Entry: Maintain accurate customer records, transaction logs, and case updates in the CRM system.
• Order Processing: Assist with order entries, tracking, returns, and exchanges as necessary.
• Feedback Collection: Gather customer feedback to improve services and identify areas for improvement.
• Collaboration: Work with other departments to resolve customer issues or elevate complex cases.