CSR

Nexus Recruitment Group; Makati; Presencial; PHP 201 000 - 268 000; Tempo integral

Resumo da oferta

Nexus Recruitment Group in Makati, Philippines is seeking dedicated Customer Service Representatives to provide phone-based support and assist clients with inquiries, issues, and account programs.

You will resolve concerns, de-escalate when needed, document call details, and help with credit card authorizations while maintaining a professional, empathetic service mindset. This role offers training and growth in customer-care skills within a climate-controlled office.

Qualificações

• High school diploma or GED required; Associates degree preferred.
• Prior customer service or call center experience preferred.
• Strong verbal and written communication and excellent listening abilities.
• Familiarity with Microsoft Windows, Word, and Excel.
• Ability to remain professional, empathetic, and composed on challenging calls.
• Strong interpersonal skills with a customer-first mindset.
• Bilingual proficiency may be required depending on client needs.
• Call-center setting with regular use of phones and computer systems.
• Climate-controlled environment and sedentary role.

Responsabilidades

• Respond to customer inquiries regarding products, services, and account-specific programs.
• Resolve issues, de-escalate dissatisfied clients, and elevate calls when necessary.
• Track and document call-related details for auditing and reporting purposes.
• Provide feedback on call issues related to downtime, system errors, or training needs.
• Maintain and update customer information in company systems.
• Assist with credit card authorizations and processing as needed.
• Support service upgrades and identify opportunities to enhance the customer experience.
• Perform additional client-specific duties as required.

Conhecimentos

Strong communication

Customer service

Interpersonal skills

Bilingual (where required)

Formação académica

High school diploma or GED

Associates degree preferred

Ferramentas

Windows

Word

Excel

Descrição da oferta de emprego

Overview:

We are looking for dedicated and customer-focused Customer Service Representatives to provide phone-based support and assistance to clients. In this role, you will respond to inquiries, resolve concerns, and ensure customer satisfaction while adhering to established procedures. This is a great opportunity for individuals with strong communication skills and a passion for delivering excellent service.

Key Responsibilities

• Respond to customer inquiries regarding products, services, and account-specific programs.
• Resolve issues, de-escalate dissatisfied clients, and elevate calls when necessary.
• Track and document call-related details for auditing and reporting purposes.
• Provide feedback on call issues related to downtime, system errors, or training needs.
• Maintain and update customer information in company systems.
• Assist with credit card authorizations and processing as needed.
• Support service upgrades and identify opportunities to enhance the customer experience.
• Perform additional client-specific duties as required.

Qualifications

• High school diploma or GED required; Associates degree preferred.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication skills with excellent listening abilities.
• Familiarity with Microsoft Windows, Word, and Excel.
• Ability to remain professional, empathetic, and composed when handling challenging calls.
• Strong interpersonal skills, patience, and a customer-first mindset.
• Bilingual proficiency may be required depending on client needs.
• Call-center setting with regular use of phones and computer systems.
• Climate-controlled environment.
• Sedentary role with constant sitting during shifts.

Why Join Us?

Be part of a dynamic team where you'll gain valuable customer service experience in a supportive environment. We offer opportunities to grow your skills, work with diverse clients, and contribute to delivering exceptional customer care.