Customer Service Associates

Gratitude Philippines; Pampanga; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

Health Care On-Site

Annual Company Trip

Free Meals

Parking Space

Annual Company Trip

Free Meals

Parking Space

Job summary

A customer-centric company in Pampanga is seeking individuals with a Bachelor's degree and 1-3 years of experience in customer service. The role involves providing exceptional support, resolving inquiries, and maintaining records of customer interactions. Candidates should have strong problem-solving abilities and excellent organizational skills. This position offers benefits like performance bonuses and health care support.

Qualifications

• 1-3 years in customer service or a related role.
• Strong work ethic and interpersonal skills.
• Ability to manage conflict and stressful situations.

Responsibilities

• Provide exceptional customer service support through various communication channels.
• Resolve customer inquiries and complaints effectively.
• Maintain accurate records of customer interactions.
• Collaborate with team to improve customer service processes and satisfaction.
• Assist in training new associates and sharing product knowledge.

Skills

Proficient in English

Strong problem-solving abilities

Excellent organizational skills

Education

Bachelor’s degree in a relevant field

Job description

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

Health Care On-Site, HMO

Annual Company Trip, Free Meals, Parking Space

Description

• Provide exceptional customer service support through various communication channels.
• Resolve customer inquiries and complaints by identifying the root cause and implementing effective solutions.
• Maintain accurate records of customer interactions and transactions in the system.
• Collaborate with team members to improve customer service processes and achieve overall satisfaction.
• Assist in training new associates, sharing knowledge of products and customer service techniques.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 1-3 years in customer service or a related role.
• Skills and Competencies: Proficient in English language; strong problem-solving abilities; excellent organizational skills.
• Qualities and Traits: Strong work ethic and interpersonal skills; ability to handle collections and follow-up effectively.
• Responsibilities and Duties: Ability to professionally manage conflict and stressful situations.

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