Customer Service Team Lead & Insights Reporter

TKL Steel Corporation; Manila; On-site; PHP 420,000 - 620,000; Full time

Job description

Responsibilities

• Handle custom concerns and complaints.
• Manages the customer service team - people management
• In-charge of creating and investing incident reports related to sales transactions.
• Oversee the full customer survey workflow: conducting participants, conducting surveys, gathering feedback, and preparing reports
• Oversees the customer service team in handling calls, emails, and inquires from customers.
• Coordinate with customers and internal departments to resolve issues or concerns.
• Monitor and release customer Christmas giveaways
• In - charge of handling customers backload transactions.
• Creates reports on the productivity and output of the team, audit findings for sales transactions, customer survey results and reports related to customer transactions.
• Monitors and audits sales team transactions (including retail, tele sales, outlet and new accounts)
• Other tasks that may be assigned