Customer Service Officer

Mclink Copy Services Phils. Inc; Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Mclink Copy Services Phils. Inc in Manila is seeking an experienced Customer Service Manager to lead the team, handle customer concerns, and drive service quality across calls, emails, and inquiries.

You will coordinate with other departments to resolve issues, create incident and productivity reports, oversee customer surveys, and monitor sales-related transactions while ensuring timely and accurate reporting.

Responsibilities

• Handle custom concerns and complaints.
• Manage the customer service team (people management).
• In-charge of creating and investing incident reports related to sales transactions.
• Oversee the full customer survey workflow: selecting participants, conducting surveys, gathering feedback, and preparing reports.
• Oversee the customer service team in handling calls, emails, and inquiries from customers.
• Coordinate with customers and internal departments to resolve issues or concerns.
• Monitor and release customer Christmas giveaways.
• In-charge of handling customers backload transactions.
• Create reports on the productivity and output of the team, audit findings for sales transactions, customer survey results and reports related to customer transactions.
• Monitor and audit sales team transactions (including retail, tele sales, outlet and new accounts).
• Other tasks that may be assigned.

Job description

Responsibilities

• Handle custom concerns and complaints.
• Manage the customer service team (people management).
• In-charge of creating and investing incident reports related to sales transactions.
• Oversee the full customer survey workflow: selecting participants, conducting surveys, gathering feedback, and preparing reports.
• Oversee the customer service team in handling calls, emails, and inquiries from customers.
• Coordinate with customers and internal departments to resolve issues or concerns.
• Monitor and release customer Christmas giveaways.
• In-charge of handling customers backload transactions.
• Create reports on the productivity and output of the team, audit findings for sales transactions, customer survey results and reports related to customer transactions.
• Monitor and audit sales team transactions (including retail, tele sales, outlet and new accounts).
• Other tasks that may be assigned.