Customer Service Representative

Ivy Andrea Beauty Corporation; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

A beauty corporation in Manila is seeking a Customer Service Representative to provide professional support across various communication channels. The ideal candidate will hold a Bachelor's degree in Business Administration or a related field and possess at least one year of experience in customer service. Strong communication skills, problem-solving abilities, and proficiency in Microsoft Office are essential. This full-time position offers the opportunity to enhance the overall customer experience while collaborating across departments.

Qualifications

• 1 year relevant experience in customer service or client relations.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Provide timely responses to customer inquiries.
• Investigate and resolve customer concerns.
• Maintain documentation of customer interactions.
• Collaborate with departments for issue resolution.
• Support order processing and service requests.
• Monitor recurring concerns to improve service.
• Uphold company service standards.

Skills

Excellent written and verbal communication

Analytical and problem-solving skills

Conflict-resolution abilities

Organizational skills

Education

Bachelor’s degree in Business Administration or related discipline

Tools

Microsoft Office

CRM systems

Job description

On-site - Manila 1-3 Yrs Exp Bachelor Full-time

Company Name: Natural Given

Key Duties and Responsibilities

• Provide professional and timely responses to customer inquiries through phone, email, chat, or other communication channels
• Investigate and resolve customer concerns by identifying root causes and implementing appropriate solutions in accordance with company policies
• Maintain accurate and complete documentation of customer interactions, feedback, and service outcomes
• Collaborate with relevant departments to ensure prompt resolution of issues and fulfillment of customer needs
• Support order processing, service requests, and documentation requirements as necessary
• Monitor recurring concerns and elevate issues when appropriate to improve service delivery
• Uphold company service standards and contribute to continuous improvement initiatives

Minimum Qualifications

• Bachelor’s degree in Business Administration, Marketing, Management, or any related business discipline
• At least one (1) year of relevant experience in customer service, client relations, or a similar support role
• Excellent written and verbal communication skills with a professional business tone
• Strong analytical, problem-solving, and conflict‑resolution abilities
• Proficiency in Microsoft Office applications and familiarity with CRM systems is an advantage
• Strong organizational skills with the ability to manage multiple priorities effectively