Customer Service Representative

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Job summary

Recruitify_HR in Metro Manila seeks a Customer Service Representative to handle inquiries via phone, email, and chat, ensuring high satisfaction and accurate record-keeping. The role collaborates with teammates to improve service processes and customer experience.

Qualified candidates have a Bachelor's degree, 1–3 years in customer service, and strong English communication. Salesforce proficiency is required, and a team-oriented, proactive mindset is valued.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years in customer service or support roles.
• Excellent verbal and written English communication.
• Proficient in Salesforce and other customer service tools.
• Strong problem-solving abilities and a strong work ethic.
• Team player with interpersonal and organizational skills.

Responsibilities

• Act as the primary contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring high satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and experience.
• Stay updated on product knowledge and service offerings to assist customers effectively.

Skills

Communication

Teamwork

Problem-solving

Education

Bachelor’s degree

Tools

Salesforce

Job description

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on product knowledge and service offerings to effectively assist customers.

Description

• Act as the primary point of contact for customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes and customer experience.
• Stay updated on product knowledge and service offerings to effectively assist customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years of experience in customer service or support roles.
• Skills and Competencies: Strong verbal and written communication skills in English.
• Skills and Competencies: Proficient in using Salesforce and other customer service tools.
• Qualities and Traits: Excellent problem-solving abilities and a strong work ethic.
• Qualities and Traits: Team player with strong interpersonal and organizational skills.