Customer Service Representative

Recruitify_HR; Angeles; On-site; PHP 223,000 - 391,000; Full time

Job summary

Recruitify_HR is seeking an enthusiastic Customer Service Representative to join our team in Pampanga. You will respond to inquiries via phone, email, and chat, provide product information, and process orders ensuring accuracy and timely resolution.

You will maintain detailed records of interactions, collaborate with other departments to resolve issues, and share customer feedback to drive service improvements. Flexible weekend shifts may be required.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years in customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Patience and empathy in dealing with customers.
• Ability to work in a fast-paced environment.
• Flexible work hours, including weekends may be required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on customer trends and issues to improve service delivery.

Skills

Communication

Interpersonal skills

Problem solving

Empathy

Education

Bachelor’s degree preferred

Job description

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on customer trends and issues to improve service delivery.

Description

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Assist customers with product information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to resolve complex customer issues.
• Provide feedback on customer trends and issues to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1–3 years in customer service or related field.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong problem-solving abilities.
• Qualities and Traits: Patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Flexible work hours, including weekends may be required.