Customer Service Associate Hiring for Top Bpo's.

Recruitify_HR; Mandaluyong; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Sleeping quarters

Incentives

Job summary

A leading BPO provider is hiring a Customer Service Associate in Mandaluyong. The ideal candidate will have 1-3 years of customer service experience and a Bachelor’s degree. Responsibilities include providing exceptional support via phone and email, maintaining customer records, and collaborating with the team to ensure customer satisfaction. Competitive perks include a performance bonus and annual company trip.

Qualifications

• 1–3 years of experience in customer service.
• Proficient in using customer service software and tools.
• Must be able to work in a fast-paced environment.
• Proficiency in using customer service software and tools is required.

Responsibilities

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely manner.
• Maintain accurate records of customer interactions.
• Collaborate with team members for customer satisfaction.
• Identify complex issues and elevate them for resolution.

Skills

Excellent communication

Interpersonal skills

Customer-centric attitude

Problem-solving abilities

Education

Bachelor’s degree in a relevant field

Tools

Customer service software

Helpdesk tools

Job description

Customer Service Associate Hiring for Top Bpo's.

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer support via phone, email, and chat.
• Resolve customer inquiries and issues in a timely and efficient manner.
• Maintain accurate records of customer interactions and service requests.
• Collaborate with team members to improve overall customer satisfaction.
• Identify and elevate complex issues to the appropriate department for resolution.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 1–3 years of experience in customer service
• Skills and Competencies: Excellent communication and interpersonal skills
• Skills and Competencies: Proficient in using customer service software and tools
• Qualities and Traits: Strong problem-solving abilities and a customer-centric attitude
• Working Conditions: Must be able to work in a fast-paced environment

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