Customer Service Officer

Myhealthyway Clinic; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Employee Recognition Program

Government Mandated Benefits

HMO

Job summary

A healthcare clinic in Mandaluyong is looking for a Customer Experience Officer to enhance customer interactions. The role requires at least 2 years of experience in customer service, excellent communication skills, and the ability to resolve complaints effectively. Candidates must be organized and adaptable in a fast-paced environment. Performance bonuses and government mandated benefits are part of the offering.

Qualifications

• Exceptional verbal and written communication abilities.
• Highly detail-oriented and organized.
• Ability to handle conflicts calmly and professionally.
• Familiarity with CRM software.
• Must adapt to changing circumstances in a fast-paced environment.
• At least 2 years of customer service experience.
• Strong knowledge of customer engagement channels.

Responsibilities

• Maintain a positive attitude toward customers.
• Acknowledge and resolve customer complaints efficiently.
• Keep detailed records of customer interactions.
• Provide feedback on customer service processes.
• Generate sales leads by assessing customer needs.
• Engage in active listening with customers.
• Work with cross-functional teams for customer satisfaction.

Skills

Communication Skills

Organizational Skills

Conflict Management

Technical Proficiency

Adaptability

Education

HND (Higher National Diploma) or equivalent

Tools

CRM software

Job description

Overview

On-site - Mandaluyong | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

A Customer Experience Officer acts as the face of the company, working closely with customers or clients to provide information about products and services, process orders and returns, and maintain customer accounts. The role requires a professional demeanor and the ability to handle customer interactions across multiple channels including phone, email, and social media.

Employee Recognition and Rewards

Performance Bonus, Annual Appraisal, Employee of the Month Award, Employee Recognition Program

Benefitted Requirements

Government Mandated Benefits

Insurance Health & Wellness

HMO

Responsibilities

• Customer Interaction: Maintain a positive, empathetic attitude toward customers at all times and respond promptly to inquiries
• Complaint Resolution: Acknowledge and resolve customer complaints efficiently while following up to ensure resolution
• Record Keeping: Keep detailed records of customer interactions, transactions, comments, and complaints
• Feedback Collection: Provide feedback on the efficiency of customer service processes and suggest improvements based on customer needs
• Sales Support: Generate sales leads by identifying and assessing customer needs to achieve satisfaction
• Communication: Engage in active listening with customers, confirming or clarifying information as necessary
• Team Collaboration: Work with cross-functional teams to enhance overall customer satisfaction and contribute to team efforts by accomplishing related results as needed

Required Skills

• Communication Skills: Exceptional verbal and written communication abilities are crucial for interacting with customers effectively
• Organizational Skills: Highly detail-oriented and organized to manage multiple tasks simultaneously
• Conflict Management: Ability to handle conflicts calmly and professionally while providing appropriate solutions
• Technical Proficiency: Familiarity with CRM software and job-specific databases is essential for tracking customer interactions
• Adaptability: Must be able to work under pressure and adapt to changing circumstances in a fast-paced environment
• Education: A minimum of an HND (Higher National Diploma) or equivalent qualification is typically required
• Experience: At least 2 years of experience in a customer service or related role is preferred
• Industry Knowledge: Strong knowledge of customer engagement channels and experience in similar industries can enhance effectiveness in this role

Problem-Solving and Analytical Skills Leadership and Management Skills Supervisory

Working Location

MyHealthyWay Clinic and Laboratory Corp., 566 Shaw Blvd, Mandaluyong, Metro Manila, Philippines

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