Customer Service Representative

Digital Room (Philippines), Inc.; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Great rewards and recognition program

Monthly performance incentives

Job summary

A customer service company is looking for enthusiastic individuals to build strong client relationships and deliver exceptional customer service. Key responsibilities include resolving client issues, providing feedback, and staying updated on company products. Candidates should possess excellent English communication skills and be willing to work in an office-based setup at Paragon Plaza, Mandaluyong, including night shifts and weekends. Performance incentives and a rewards program are part of the offered benefits.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent spoken and written English communication skills.
• Willing to work in an office-based setup.
• Willing to work in Paragon Plaza, Mandaluyong.
• Amenable to night shift and weekend schedules.

Responsibilities

• Connect with clients to build strong relationships and provide excellent customer service.
• Establish rapport with customers and identify their needs.
• Resolve customer issues completely within a single call.
• Provide timely feedback and elevate issues to customer service executives.
• Stay informed about the latest company updates and services.

Skills

Excellent spoken and written English communication skills

Education

High School Graduate or Senior High School Graduate

Job description

Employee Recognition and Rewards

Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Others

Company Social Events

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Primary Duties and Responsibilities:

• Connect with clients to build strong relationships, deliver excellent customer service, and create raving fans of the business.
• Establish genuine rapport with customers and proactively identify their needs and concerns.
• Resolve customer issues completely—ideally within a single call.
• Provide timely feedback and elevate issues when necessary to customer service executives.
• Stay informed about the latest company updates, products, and services.

Qualifications:

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate
• Excellent spoken and written English communication skills
• Willing to work in an office-based setup
• Willing to work in Paragon Plaza, Mandaluyong
• Amenable to night shift and weekend schedules

WHAT WE OFFER:

• Great rewards and recognition program
• Monthly performance incentives